We are currently hiring for the following position(s):

• Temporary Training Coordinator
• Data Coordinator

Temporary Training Coordinator

Think:Kids is a program in the Department of Psychiatry at Massachusetts General Hospital. Think:Kids teaches Collaborative Problem Solving (CPS), a revolutionary, evidence-based approach for helping children who struggle with social, emotional, and behavioral challenges. At Think:Kids, we train clinicians, parents, and educators across the world to implement CPS in homes, outpatient clinics, residential programs, and schools. We do this through three main avenues: online training and classes available to the public, site-wide implementation, and an individual certification program.

Think:Kids seeks a highly motivated, organized, temporary Training Coordinator (5-7 months, approximately November 27, 2023 – May 31, 2024). For the first three months, the Coordinator will manage all Think:Kids-hosted virtual training courses open to the public. The Coordinator is the key point of contact for event attendees, manages all registration activities, and provides Zoom technical support on the first day of the training. The Coordinator also assists with other office management responsibilities, such as monitoring the general Think:Kids e-mail inbox, completing expense reports in Peoplesoft, and providing scheduling and support to directors across the program.

From early March through the end of May, the Coordinator will transition to coordinating our online certification courses, which are run through an online learning management system (e.g. Blackboard). The Coordinator will be responsible for triaging applications, adding students into courses in the online learning system, tracking learner progress, and managing the certification program e-mail inbox.

Principal Duties and Responsibilities

Training Coordination Responsibilities (Nov – Feb only)

• Coordinate with the Director of Training to identify trainers and schedules for upcoming events.
• Create event pages in Eventbrite.
• Manage event registration in Eventbrite, including answering questions from registrants, processing refunds, and creating discount codes.
• Communicate with all event attendees in advance of and following the training to provide event logistics and follow-up information.
• Support trainers in preparing for the events by sending them attendee information, etc.
• Create and distribute all CEU/PDP/Certificate of Attendance certificates following the training.
• Provide Zoom technical support on the first day of any virtual event (familiar with features including logging in, passwords, breakout rooms, recording, sharing screen, using chat and Q&A, etc.).

Certification Course Coordinator Responsibilities (March – May only)

• Add learners to courses in the online learning management system.
• Track enrollment and progress of learners actively going through CPS Certification courses and completion of required membership activities (webinar attendance, payment, etc.) for members of the certified community.
• Troubleshoot challenges faced by learners and instructors as they arise.
• Update and maintain the active certified community list.
• Bring administrative agenda items to the team meetings.
• Lead discussions around learner progress.
• Manage billing for the certification program
  • Generate invoices
  • Run weekly receivables reports
  • Track credit card payments
• In collaboration with the Director of Operations, manage the Certification Program financial assistance budget.
  • Track and respond to financial assistance requests as they come through
  • Work with learners and members to meet their needs as best we can within the budget limits, leveraging payment plans where possible

Administrative Responsibilities

• Answer and/or triage all e-mails sent to the general Think:Kids inbox and certification inbox in a timely manner
• Support Directors in scheduling large meetings.
• Submit credit card expense reports for the Executive Director, Research Director, and Director of Outreach & Communication.

Required Skills/Abilities/Competencies

• Excellent organizational skills and attention to detail.
• Strong computer skills and comfort with Zoom webinar and video conference technology.
• Familiarity with event management software (e.g., Eventbrite) preferred.
• Excellent customer service skills.
• Excellent time management, communication, and decision-making skills.
• Capable of establishing priorities and a proven ability to effectively manage multiple tasks at the same time.
• Ability to perform under competing priorities and deadlines to meet the job demands.
• Demonstrated ability to work independently, with limited supervision, resolve issues, and achieve outcomes within a team.
• Proficient in Microsoft Word, Excel, Outlook, and Zoom; familiar with MS Teams, Dropbox, and Google tools (or similar products).
• Fluency in English and US residency is required.

Education & Experience

• High school degree, GED, or equivalent required.
• At least one year of prior relevant work experience required.

Location

• Remote, US.
• We are not able to hire from OH, WY, WA, ND, Puerto Rico, or the U.S. Virgin Islands.

Compensation

• $18.50 - $23/hour, based on experience and education.

To Apply

• To apply for this position please submit a resume and cover letter to ThinkKidsInfo@Partners.org with the subject “Temporary Training Coordinator.”
• Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead.
• Applications from protected veterans and individuals with disabilities, and those from underrepresented communities are strongly encouraged to apply.

Data Coordinator

Think:Kids is a program in the Department of Psychiatry at Massachusetts General Hospital. Think:Kids teaches Collaborative Problem Solving (CPS), a revolutionary, evidence-based approach for helping children who struggle with social, emotional, and behavioral challenges. At Think:Kids, we train clinicians, parents, and educators across the world to implement CPS in homes, outpatient clinics, residential programs, and schools. We do this through three main avenues: online training and classes available to the public, site-wide implementation, and an individual certification program.

Think:Kids seeks a detail-oriented and data-savvy Data Coordinator to support our Manager of Program Evaluation with data collection, management, and entry. This position will also support the broader operational needs of the program. This is a great entry-level opportunity for someone interested in exploring the field of nonprofit evaluation and/or nonprofit administration. The Data Coordinator will gain insight into the challenges and positive impact of collecting data in community-based settings and will have the opportunity to interact with people at our client organizations (schools, residential facilities, family therapy programs, etc.). The Data Coordinator will work closely with other members of our administrative team and reports to the Director of Operations of Think:Kids.

Responsibilities and Expectations

Evaluation (70%)

• Data Collection/Entry
  • To ensure that data collection activities produce meaningful information regarding course participants and clients, the Coordinator:
    • Works to obtain the timely collection of course evaluation and program data by communicating data needs and expectations to the clients
    • In partnership with the Manager of Program Evaluation, Project Managers, and clients who complete surveys, reviews, and cleans data to ensure they are accurate and complete
    • In addition to data cleaning, engages in other data management tasks such as merging data files (from multiple years and multiple sources) and coding and recoding values
    • Supports the Manager of Program Evaluation to interpret and synthesize findings in reports, data tables, and presentations for various internal and external audiences
• Management of Department Systems
  • To support data collection, the coordinator oversees the Department’s systems (REDCap and Excel) used for obtaining data from various stakeholders
  • Keeps documents (guidelines and tools) about evaluation work up-to-date, organized, and accessible (in a web-based portal) to individuals throughout the Think:Kids network

Operational Support (30%)

• Support the broader operations team with a variety of initiatives as needed. Examples of initiatives might include:
  • Managing the CEU application, documentation, and certificate tracking for all of our training
  • Managing the back end of an online learning system used to provide asynchronous training content to the public

Qualifications

• Bachelor’s degree required.
• Excellent organizational skills and attention to detail.
• Excellent time management, communication, and decision-making skills.
• Excellent interpersonal and customer service skills.
• Capable of establishing priorities. Proven ability to effectively manage multiple tasks at the same time.
• Strong computer skills. Proficient in Microsoft Office products (Outlook, Teams, Word, PowerPoint, etc.)
• Comfort and familiarity working with data in Microsoft Excel.
• Experience with any of the following platforms or similar platforms a plus:
  • RedCAP
  • Salesforce
  • HubSpot
  • PeopleSoft
  • Tableau
• Ability to perform under stressful situations in order to meet the demands of the job.
• Demonstrated ability to work independently, with limited supervision, resolve issues, and able to achieve outcomes within the team.

Location

Remote, US. We are not able to hire from OH, WY, WA, ND, Puerto Rico, or the U.S. Virgin Islands.

Compensation

$40,000-$50,000, commensurate with skills and years of experience.

To apply

Please submit the following required documents to thinkkidsinfo@partners.org with the subject “Data & Contracts Coordinator”:

• Cover letter
• Resume