Think:Kids is a program in the Department of Psychiatry at Massachusetts General Hospital. Think:Kids teaches Collaborative Problem Solving® (CPS), a revolutionary, evidence-based approach for helping children who struggle with social, emotional, and behavioral challenges. At Think:Kids, a team of clinicians, educators, and clinical researchers teach the CPS approach to clinicians, parents, and educators across the world to implement CPS in homes, outpatient clinics, correctional facilities, schools, inpatient settings, residential programs, and beyond. Think:Kids seeks a high-performing part-time Project Manager to manage and oversee the CPS implementation process with client organizations.
Under the guidance of the Program Director, the Project Manager works collaboratively with the Think:Kids team and the staff at client organizations to design and execute a comprehensive implementation plan for CPS. CPS implementation includes readiness assessments, in-person or online training, group coaching via videoconference, and ongoing evaluation. As the key point person for implementation and primary client contact, the Project Manager plays a critical role in the relationship between Think:Kids and partner organizations. The Project Manager is responsible for developing proposals, scheduling all implementation activities, keeping plans on schedule, troubleshooting issues as they arise, and coordinating data collection with the Think:Kids Research & Evaluation team.
The Project Manager also supports initiatives in other areas of the Think:Kids program as needs arise. This may include, but is not limited to, providing project management support to the Research & Evaluation teams with data collection and data management, or to the curriculum development team with new curriculum projects.
Think:Kids believes in practicing what we preach. We infuse CPS in all aspects of program operations. As a representative of Think:Kids, the Project Manager will be expected to learn and incorporate the CPS philosophy and approach into their interactions with clients and internal Think:Kids staff.
Principal Duties and Responsibilities
- Project Management
- Provide project management and implementation support to organizations who have committed to multi-year CPS implementation (partner organizations).
- Work with client organizations to craft and continuously update a training and coaching plan that will be effective and feasible given its unique needs.
- Develop detailed project workplans, goals, objectives, approach, timeline, and priorities necessary to achieve project goals.
- Identify and effectively communicate project risks and develop and implement mitigation tactics.
- Escalate issues and roadblocks to major deliverables as needed to Director of Operations.
- Schedule and assist with facilitating project meetings, develop a regular meeting cadence for the project team, and create and manage meeting agendas and follow-up tasks.
- Participate in internal team meetings to ensure resources and goals are aligned across projects and the program.
- Monitor key project timelines and key performance indicators to ensure timely completion of work.
- Administrative & Reporting
- Work with administrative coordinator to facilitate contracting and invoicing processes.
- Develop customized client proposals using existing templates.
- Prepare and distribute reports and other deliverables to key stakeholders.
- Schedule and coordinate all training and coaching, working closely with the Director of Training to distribute work in the most efficient and equitable manner
- Coordinate assessments for each client which include online surveys and focus groups.
- Regularly gather feedback and data from CPS Trainers & Coaches, partner organization leadership, and implementation committee to inform the ongoing implementation process.
- Collaborate with the Research & Evaluation team to design, implement, and manage performance tracking systems.
- Communication & Relationships
- Build collaborative relationships with leaders and staff at client organizations.
- Develop and implement communication plans to keep stakeholders apprised of progress and challenges.
- Develop and maintain productive relationships with colleagues and clients.
- In collaboration with the Manager of Program Evaluation monitor, measure, and report on project progress to management and key stakeholders.
- Maintain a high level of professionalism and handle all situations with diplomacy.
- Provide quality customer service, providing ongoing communication, feedback, and follow-through with customers and management.
- Develop implementation plans and recommendations to aid in decision-making by senior management.
- Communicate proactively and effectively with various stakeholders, getting the right individuals’ input and buy-in at appropriate points in time.
- Learn, understand, and adapt to the unique systems, constraints, and cultures of client organizations.
- Organize and lead implementation check-in meetings involving leaders at the organization, Think:Kids trainers, and the Think:Kids Research & Evaluation team.
- Facilitate collaboration and communication between trainers working with the same client organization.
- Attend standing meetings including but not limited to: Implementation Team, Administrative Team, and All Staff meetings
- Perform all other duties or special projects that are appropriate to this level of position. This may include but is not limited to:
- Project management support for curriculum development
- Project management support for data collection and data organization
- Back-up support for coordination of trainings and classes offered to the general public
- Bachelor's degree is required, graduate degree preferred.
- Strong project management skills with 3-5 years of project management experience required.
- Demonstrated project management experience with proven ability to manage and prioritize multiple projects, effectively frame issues, develop an approach, and facilitate decision-making.
- Experience in education, clinical, or non-profit sector preferred.
- Excellent interpersonal/communications skills.
- Exceptional attention to detail and organizational skills and the flexibility to handle multiple tasks and deadline pressures.
- Flexibility and willingness to embrace change, able to adapt to the shifting demands of different situations.
- Ability to effectively interact with individuals at all levels of an organization.
- Ability to hear others’ concerns and collaborate to develop solutions.
- Ability to support and foster communication across multi-disciplinary teams.
- Ability to anticipate issues and to problem-solve by being collaborative, proactive, and resourceful.
- Ability to understand and focus on desired outcomes and be willing to be flexible in navigating ways to achieve the outcomes.
- Excellent customer service and the ability to work successfully with geographically spread teams.
- Effective analytical skills.
- Ability to work and make decisions independently as well as part of a team.
- Skill with project management tools and databases needed.
- Advanced Microsoft Office Suite experience with strong skills in Excel, Outlook, and PowerPoint, experience with MS Teams preferred.
- Strong experience with Zoom meeting management.
- This position is fully remote within the United States. NOTE: We are unable to hire from the following states and territories: OH, WY, WA, ND, PR & US VI
- This position is part-time (20 hours/week) and is benefits eligible
- The salary range for this position is $30,000 - $40,000 per year
- A laptop will be provided
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
How to Apply
We ask that all candidates submit a resume and cover letter to ThinkKidsInfo@Partners.org.