Dr. J. Stuart Ablon and Dr. Seth Bernstein
The workplace is a complex interpersonal environment where conflict inevitably occurs. When handled poorly, conflict undermines relationships, team performance, and morale. It keeps managers and staff alike up at night, dreading the start of a new day at work. When handled well, working though conflict can build trust and create a positive work environment where people work effectively together.
It is essential for the managers to establish an expectation among themselves and with their staff that conflict will be handled in a consistent manner.
Learn how to manage conflict by using the Collaborative Problem Solving approach in the workplace in the article "Collaborative Problem Solving: An Effective Approach For Managing Conflict In The Workplace" on Mediate.com.